Order Cancellation

Most items are custom made on the website hence once and order has been placed, it will be fulfilled. If this is a credit card fraud, please do notify us within 6 hours of the notifications sent to your email. If there is no communication from a customer, we assume it’s ok to go ahead and start order preparation. We do not refund custom made orders for change of mind. If you decide you want to cancel your order after the item has shipped, you will be charged for the entire order. We do not accept returns.

Refund Policy

In case of order cancellation, your refund will proceed within 10-20  from submission of your cancellation once approved.

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.

If we refund by credit card, we will only refund the amount we received, and bank charges will be borne by customer.

Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the refund.

Return or exchange of the product

We do not exchange custom made products. Colourmill products or Cardstock products will only apply incase they have been found to be danaged upon delivery. A photographic evidence of this will be requested.