contact us

send us a message

Send an email using this form and we will get back to you!
For any further queries, complaints or feedbacks, please fill the form on this page. Please allow 24-48 business hours for our response.

    frequently asked questions

    Whether it’s a mini cake or a larger cake, the width of the tier of your cake and the height is all is required to place an order. This helps us to do an artwork suited best to your cake.

    1. Apple pay at check out via your apple device
    2. Credit Card.
    All Card payments are processed at the time of checkout as we do not manually retain or enter your credit card details. We accept both Visa and MasterCard and use the secure gateway to process all payments.
    All payments are processed in UAE Dirham.

    3. Bank Account transfer/Atm deposit in an ATM in the UAE:
    A payment referance number or a slip will be required for such a payment. This is proof to us that the payment has been made.

    Made By Confetti Banking Details

    Bank Name: Mashreq
    IBAN: AE050330000019100847118
    Account Number: 019100847118
    Account Address: Dubai, UAE
    Bank Branch: Main Branch

    Sometimes items get damaged in transit. Every product that leaves the studio is photographed as evidence and sent out to our clients. If your item was damaged, please sent us a photograph of the outside of the package before and unused within 24 hours of receiving it and email us on

    Shipping costs are non-refundable.

    Yes! We do! Let us know what is that you want to be written on the
    topper and we will get it done for you!

    Yes! We do! Shipping charges are based on weight and location. The
    charges may vary accordingly.

    Absolutely! We cater to your wholesale needs. Please email us to discuss further.

    Colourmill: For wholesale inquiries please email

    This websites was designed and developed by @techtoils.websolutions

    Yes they are. Here is a certificate link issued by the Dubai Municipality to us. Please send us questions you may have on our email here.

    Acrylic, wood, veener, premium cardstock most of our materials are sourced from overseas.

    Did you know we also manufacture our own cardstock for crafting enthusiasts ?
    Click here to purchase.

    After an order has been finalized and paid for, crafting time on generic orders is 2-4 days.
    For custom orders it could take upto a week
    Shipping times 1-2 days (due to covid, we request for your understanding as the shipping companies are working hard for your shipment to arrive on time. Sometimes delays may occur. 

    We try our best to say yes to all the clients that come our way. However, it depends on what is being requested as an urgent order. Please email us to serve you better.

    Bank Transfer or a payment link.

    We ask that you choose your items carefully as we do not offer refunds for change of mind. We do not have a refund or an exchange policy as all our work is made to order. Incase of any issue with your order or that its incorrect, please send us an email within 24hrs of receiving it.

    Colourmill and NY Cakes Products: Refunds can be issued for damaged or incorrect colors shipped out when claimed only within 24 hours of delivery. This will be based on valid photographic proof. Please note since this is an edible item, we are also not able to exchange colors once its been shipped out.

    Made By Confetti products may go through normal wear and tear due to use.
    Incase your delicate product does break upon use, fixing or alterations may be limited and if possible will be done with a small service fee.

    Yes, we provide with shipping & backtracking information of the orders placed in the past from upto a month.